:root{color-scheme:light;--hd-rail: #111111;--hd-canvas: #ffffff;--hd-page: #f7f8fa;--hd-surface-subtle: #f1f2f4;--hd-text: #202124;--hd-muted: #70757d;--hd-subtle: #9aa0a6;--hd-border: #e4e6e9;--hd-primary: #2161d8;--hd-primary-soft: #eef5ff;--hd-success: #16844a;--hd-success-soft: #e8f5ed;--hd-warning: #966500;--hd-warning-soft: #fff5dc;--hd-danger: #bd2a1b;--hd-danger-soft: #fff0ed;--hd-private: #fbf6e9;--hd-radius-sm: 5px;--hd-radius-md: 8px;--hd-radius-lg: 12px;--hd-shadow-popover: 0 8px 24px rgb(22 28 36 / 14%);--hd-font: Arial, Helvetica, sans-serif;--hd-text-xs: 12px;--hd-text-sm: 13px;--hd-text-md: 14px;--hd-text-lg: 16px;--hd-text-xl: 20px;--hd-space-1: 4px;--hd-space-2: 8px;--hd-space-3: 12px;--hd-space-4: 16px;--hd-space-5: 20px;--hd-space-6: 24px;--hd-global-rail-width: 54px;--hd-section-sidebar-width: 272px;--hd-details-width: 416px;--hd-header-height: 52px}*{box-sizing:border-box}html,body{min-height:100%}body{margin:0;background:var(--hd-page);color:var(--hd-text);font:var(--hd-text-md)/1.45 var(--hd-font)}button,input,textarea,select{font:inherit}button{color:inherit}.hd-app{min-height:100vh;display:grid;grid-template-columns:var(--hd-global-rail-width) minmax(0,1fr);background:var(--hd-canvas)}.hd-global-rail{position:sticky;top:0;height:100vh;background:var(--hd-rail);color:#d7d9dc;display:flex;flex-direction:column;align-items:stretch;padding:7px 5px;gap:8px}.hd-brand{height:42px;display:grid;place-items:center;color:#fff;font-weight:700;letter-spacing:.05em;border-bottom:1px solid #303030}.hd-rail-button{min-height:38px;border:0;border-radius:var(--hd-radius-sm);background:transparent;color:inherit;font-size:var(--hd-text-xs);cursor:pointer}.hd-rail-button[aria-current=page]{color:#fff;background:#303030}.hd-rail-spacer{flex:1}.hd-workspace{min-width:0;min-height:100vh;display:grid;grid-template-rows:42px minmax(0,1fr)}.hd-banner{display:flex;justify-content:center;align-items:center;gap:12px;background:#c32d1b;color:#fff;font-size:var(--hd-text-sm)}.hd-banner strong{font-weight:600}.hd-surface{min-height:0;margin:6px 8px 8px 0;border:1px solid var(--hd-border);border-radius:var(--hd-radius-lg);overflow:hidden;display:grid;grid-template-columns:var(--hd-section-sidebar-width) minmax(0,1fr);background:var(--hd-canvas)}.hd-secondary{min-width:0;border-right:1px solid var(--hd-border);background:var(--hd-canvas)}.hd-secondary-title{height:var(--hd-header-height);padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--hd-border);font-weight:600}.hd-secondary-content{padding:12px 10px 16px}.hd-main{min-width:0;min-height:0;background:var(--hd-canvas)}.hd-view-title{min-height:var(--hd-header-height);display:flex;justify-content:space-between;align-items:center;padding:0 18px;border-bottom:1px solid var(--hd-border);font-size:var(--hd-text-lg);font-weight:600}.hd-page-pad{padding:20px 24px}.hd-settings-surface{display:grid;grid-template-columns:272px minmax(0,1fr)}.hd-settings-nav{border-right:1px solid var(--hd-border);padding:16px 12px}.hd-settings-content{min-width:0}@media(max-width:900px){.hd-app{grid-template-columns:46px minmax(0,1fr)}.hd-surface{grid-template-columns:228px minmax(0,1fr)}.hd-settings-surface{grid-template-columns:210px minmax(0,1fr)}}@media(max-width:600px){.hd-app{display:block;padding-bottom:54px}.hd-global-rail{position:fixed;z-index:20;inset:auto 0 0;height:54px;flex-direction:row;justify-content:space-around;padding:5px 8px;border-top:1px solid #333}.hd-brand,.hd-rail-spacer{display:none}.hd-rail-button{flex:1;min-height:42px}.hd-workspace{min-height:calc(100vh - 54px);grid-template-rows:36px minmax(0,1fr)}.hd-banner{font-size:11px;gap:6px}.hd-surface{margin:0;min-height:calc(100vh - 90px);border:0;border-radius:0;display:block}.hd-secondary{border:0}.hd-secondary-title{height:52px}.hd-page-pad{padding:14px 12px}.hd-surface.hd-is-list>.hd-secondary{border-bottom:1px solid var(--hd-border)}.hd-surface.hd-is-list .hd-secondary-content{display:grid;gap:6px;padding:7px 9px}.hd-surface.hd-is-list .hd-nav-group{display:none}.hd-surface.hd-is-list .hd-nav-list{display:flex;gap:5px;overflow-x:auto;scrollbar-width:none}.hd-surface.hd-is-list .hd-nav-list::-webkit-scrollbar{display:none}.hd-surface.hd-is-list .hd-nav-item{width:auto;min-width:max-content;min-height:30px;padding:4px 9px;border:1px solid var(--hd-border);white-space:nowrap}.hd-surface.hd-is-list .hd-nav-item[aria-current=true]{border-color:#bed5fa}}.hd-button{min-height:34px;padding:7px 12px;border:1px solid var(--hd-border);border-radius:var(--hd-radius-md);background:var(--hd-canvas);cursor:pointer}.hd-button:hover{background:var(--hd-page)}.hd-button:focus-visible,.hd-input:focus-visible,.hd-textarea:focus-visible,.hd-select:focus-visible,.hd-link:focus-visible{outline:2px solid var(--hd-primary);outline-offset:2px}.hd-button-primary{border-color:var(--hd-primary);background:var(--hd-primary);color:#fff;font-weight:600}.hd-button-primary:hover{background:#174fb6}.hd-button-quiet{border-color:transparent;color:var(--hd-primary);background:transparent}.hd-input,.hd-select,.hd-textarea{width:100%;min-height:38px;border:1px solid #d7dade;border-radius:var(--hd-radius-md);background:#fff;padding:8px 10px;color:var(--hd-text)}.hd-textarea{min-height:102px;resize:vertical}.hd-link{color:var(--hd-primary);text-decoration:none}.hd-pill{display:inline-flex;align-items:center;min-height:22px;padding:2px 8px;border-radius:99px;background:var(--hd-primary-soft);color:#365e9e;font-size:var(--hd-text-xs);white-space:nowrap}.hd-pill-status{background:#eff6ff;color:#365e9e}.hd-pill-private{background:#fff0ce;color:#745400}.hd-muted{color:var(--hd-muted)}.hd-small{font-size:var(--hd-text-xs)}.hd-divider{height:1px;background:var(--hd-border);border:0;margin:0}.hd-state-banner{padding:9px 12px;border:1px solid #f0dfb5;border-radius:var(--hd-radius-md);background:var(--hd-warning-soft);color:#5f4c20}.hd-state-error,.hd-state-offline{border-color:#f0c8c2;background:var(--hd-danger-soft);color:#7f271b}@media(max-width:600px){.hd-button{min-height:40px}}.hd-ticket-list{min-width:0}.hd-search-row{padding:12px 16px;border-bottom:1px solid var(--hd-border);display:flex;gap:8px;align-items:center}.hd-list-table{width:100%;border-collapse:collapse;table-layout:fixed}.hd-list-table th{height:34px;text-align:left;text-transform:uppercase;letter-spacing:.025em;font-size:10px;font-weight:500;color:var(--hd-subtle);padding:0 10px;border-bottom:1px solid var(--hd-border)}.hd-list-table td{height:54px;padding:7px 10px;border-bottom:1px solid #eef0f2;vertical-align:middle;font-size:var(--hd-text-sm)}.hd-list-table tbody tr{cursor:pointer}.hd-list-table tbody tr:hover{background:#fafbfc}.hd-list-table .requester{width:21%}.hd-list-table .subject{width:43%}.hd-list-table .agent{width:15%}.hd-list-table .status{width:11%}.hd-list-table .time{width:10%}.hd-subline{display:block;color:var(--hd-muted);font-size:var(--hd-text-xs);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hd-list-foot{padding:10px 16px;color:var(--hd-muted);font-size:var(--hd-text-xs)}.hd-ticket-layout{min-height:calc(100vh - 110px);display:grid;grid-template-columns:minmax(0,1fr) var(--hd-details-width)}.hd-ticket-main{min-width:0;display:grid;grid-template-rows:var(--hd-header-height) minmax(0,1fr) auto}.hd-ticket-heading{padding:0 18px;display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--hd-border);font-weight:600}.hd-ticket-thread{overflow:auto;padding:18px 20px;display:flex;flex-direction:column;gap:12px;background:#fff}.hd-message{width:min(100%,730px);padding:16px;border:1px solid #e9eaec;border-radius:var(--hd-radius-md);line-height:1.6}.hd-message-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:12px;color:var(--hd-muted);font-size:var(--hd-text-xs)}.hd-message-private{border-color:#f0dfb5;background:var(--hd-private)}.hd-composer{padding:12px 18px 14px;border-top:1px solid var(--hd-border)}.hd-composer-tools{min-height:34px;display:flex;align-items:center;gap:14px;color:var(--hd-muted);font-size:var(--hd-text-xs)}.hd-composer-bottom{display:flex;gap:8px;align-items:center;padding-top:8px}.hd-composer-bottom .hd-spacer{flex:1}.hd-details{min-width:0;border-left:1px solid var(--hd-border);overflow-y:auto}.hd-details-heading{height:var(--hd-header-height);padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--hd-border);font-weight:600}.hd-detail-section{padding:14px 16px;border-bottom:1px solid var(--hd-border)}.hd-detail-section h3{margin:0 0 12px;font-size:var(--hd-text-md)}.hd-detail-grid{display:grid;grid-template-columns:112px minmax(0,1fr);gap:8px;font-size:var(--hd-text-sm)}.hd-detail-label{color:var(--hd-muted)}.hd-response-editor{margin:14px 16px 20px;border:1px solid var(--hd-border);border-radius:var(--hd-radius-md);overflow:hidden}.hd-response-editor-head{padding:10px 12px;display:flex;gap:8px;align-items:center;border-bottom:1px solid var(--hd-border);background:#fbfbfc}.hd-response-body{padding:14px;color:#454a50;line-height:1.55}.hd-response-list{margin:0 16px;border:1px solid var(--hd-border);border-radius:var(--hd-radius-md);overflow:hidden}.hd-response-row{padding:14px 16px;display:grid;grid-template-columns:minmax(0,1fr) 180px;gap:20px;border-bottom:1px solid var(--hd-border)}.hd-response-row:last-child{border-bottom:0}.hd-response-copy{white-space:pre-line;line-height:1.55}.hd-response-meta{color:var(--hd-muted);font-size:var(--hd-text-xs)}.hd-mobile-back,.hd-mobile-status{display:none}.auth-page{min-height:100vh;display:grid;place-items:center;padding:24px;background:#f6f7f9}.auth-card{width:min(100%,420px);display:flex;flex-direction:column;gap:14px;padding:34px;background:#fff;border:1px solid var(--hd-border);border-radius:12px;box-shadow:0 16px 50px #1c253315}.auth-card h1{margin:0}.auth-card p{margin:0;color:var(--hd-muted);font-size:14px;line-height:1.5}.auth-mark{width:40px;height:40px;display:grid;place-items:center;border-radius:10px;background:var(--hd-primary);color:#fff;font-weight:700;font-size:20px}.auth-card label,.admin-panel label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600}.auth-card 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var(--hd-border);border-radius:12px;background:var(--hd-canvas)}.ticket-row h2{margin:8px 0 4px;color:var(--hd-text);font-size:15px;font-weight:650}.ticket-row p{margin:3px 0;color:var(--hd-muted);font-size:13px}.ticket-row time{flex:none;color:var(--hd-muted);font-size:12px}.ticket-row-meta{display:flex;align-items:center;gap:10px;color:var(--hd-muted);font-size:11px}.ticket-status{padding:3px 8px;border-radius:999px;background:#eef2f7;color:#34445b;font-weight:650}.ticket-status-open{background:#e4f5eb;color:#17633a}.ticket-status-pending{background:#fff2d8;color:#8a5800}.ticket-status-on_hold{background:#e9e8ff;color:#4d49a8}.ticket-preview{max-width:720px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:720px){.ticket-row{padding:14px}.ticket-row time{max-width:92px;text-align:right}}.user-row{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--hd-border)}.user-row span{display:flex;flex-direction:column;gap:4px}.user-row small{color:var(--hd-muted);font-size:12px}.user-actions{display:flex;flex-wrap:wrap;align-items:end;gap:8px}.user-actions form{display:flex;align-items:end;gap:8px}.secondary-button{padding:7px 10px;border:1px solid var(--hd-border);border-radius:6px;background:#fff;color:var(--hd-text);cursor:pointer}.secondary-button:hover{border-color:var(--hd-primary);color:var(--hd-primary)}.secondary-button:disabled{opacity:.5;cursor:not-allowed}@media(max-width:800px){.admin-grid{grid-template-columns:1fr}.admin-users{grid-column:auto}.top-user{display:none}}@media(max-width:520px){.auth-page{padding:16px}.auth-card{padding:24px 20px}.user-row{align-items:flex-start;flex-direction:column}.user-actions,.user-actions form{align-items:stretch;flex-direction:column;width:100%}}@media(max-width:1000px){.hd-ticket-layout{grid-template-columns:minmax(0,1fr) 320px}.hd-list-table .agent{display:none}.hd-list-table .requester{width:26%}.hd-list-table .subject{width:46%}}@media(max-width:600px){.hd-list-table th:nth-child(3),.hd-list-table td:nth-child(3),.hd-list-table .status,.hd-list-table .time{display:none}.hd-list-table .requester{width:40%}.hd-list-table .requester .hd-subline{display:none}.hd-list-table .subject{width:60%}.hd-list-table td{height:64px;padding:8px 10px}.hd-mobile-status{display:inline-flex;min-height:18px;padding:0 5px;font-size:10px;vertical-align:top}.hd-ticket-layout{display:block;min-height:calc(100vh - 90px)}.hd-ticket-main{min-height:calc(100vh - 90px);grid-template-rows:52px minmax(200px,1fr) auto}.hd-ticket-heading{padding:0 12px;font-size:var(--hd-text-sm)}.hd-ticket-heading .hd-heading-subject{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.hd-mobile-back{display:inline-flex}.hd-ticket-thread,.hd-message{padding:12px}.hd-details{display:none}.hd-composer{padding:10px 12px 12px}.hd-composer-bottom{flex-wrap:wrap}.hd-response-row{grid-template-columns:1fr;gap:8px}.hd-response-list{margin:0 10px}}.hd-client-page .hd-client-ticket{background:#fff;border:1px solid var(--hd-border,#e1e4e8);border-radius:10px;padding:24px}.hd-client-page h1{font-size:22px;font-weight:650;margin:6px 0 20px}.hd-client-page fieldset{display:grid;gap:12px;padding:16px;border:1px solid #e1e4e8;border-radius:6px}.hd-client-page label{line-height:1.5}.hd-client-page textarea{padding:10px;border:1px solid #d7dce3;border-radius:6px}@media(max-width:600px){.hd-client-page .hd-client-ticket{padding:12px}.hd-client-page .hd-view-title{display:block}.hd-client-page .hd-view-title h1{margin-bottom:8px}.hd-client-page .hd-view-title span{display:block;margin-bottom:16px}}.hd-live{height:100dvh;min-height:0;font-size:13px}.hd-live .hd-workspace{min-height:0;grid-template-rows:48px minmax(0,1fr)}.hd-live .hd-surface{margin:0;border-radius:0;border-width:1px 0 0}.hd-live 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th{text-align:left;padding:12px;font-size:11px;color:#535b65;font-weight:500;border-bottom:1px solid var(--hd-border);background:#fafbfc}.hd-live .hd-list-table td{height:75px;padding:9px 12px;border-bottom:1px solid #eceef0;overflow:hidden}.hd-live .hd-list-table .requester{width:23%}.hd-live .hd-list-table .subject{width:43%}.hd-live .hd-list-table .status{width:16%}.hd-live .hd-list-table .time{width:18%;font-size:11px}.hd-ticket-link{border:0;background:none;text-align:left;cursor:pointer;display:block;width:100%;padding:0}.hd-ticket-link strong,.hd-subline{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-live .hd-subline{color:#535b65;font-size:11px;margin-top:3px}.hd-ticket-link:hover strong{color:var(--hd-primary)}.hd-pagination{display:flex;padding:12px 18px;gap:8px;justify-content:flex-end;align-items:center;border-top:1px solid var(--hd-border)}.hd-pagination>span{margin-right:auto;color:#535b65;font-size:12px}.hd-live .hd-ticket-layout{height:100%;min-height:0;grid-template-columns:minmax(0,1fr) 300px}.hd-live .hd-ticket-main{min-height:0;grid-template-rows:auto minmax(120px,1fr) auto}.hd-live .hd-ticket-heading{min-height:76px;padding:10px 16px}.hd-live .hd-ticket-heading h1{flex:1;min-width:0;overflow-wrap:anywhere}.hd-live .hd-ticket-heading .hd-status{flex-shrink:0}.hd-live .hd-composer textarea{width:100%;resize:vertical;max-height:24dvh;min-height:70px;border:1px solid var(--hd-border);padding:10px;border-radius:4px;background:#fff}.hd-message-body{white-space:pre-wrap;overflow-wrap:anywhere}.hd-live .hd-message{flex-shrink:0}.hd-live .hd-details p,.hd-live dd{overflow-wrap:anywhere;margin:0}.hd-live .hd-composer{max-height:48dvh;overflow:auto}.hd-live .hd-composer pre{white-space:pre-wrap;overflow-wrap:anywhere}.hd-live .admin-panel{padding:20px;margin:0;border:0}.hd-live 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